United Kingdom:

Free delivery on orders over £150
Standard (2-4 business days) - £4.99
Express (next business day) - £6.99

USA:
International Standard (5-7 business days) - $10
DHL Express (1-3 business days) - $30

Canada:
DHL Express (1-3 business days) - $40 CAD

Australia & New Zealand:
International Standard (5-7 business days) - £19.99
DHL Express (1-3 business days) - £29.99

Europe:
Standard Duties Paid (5-15 business days) - €15
Express DPD Duties Paid (2-3 business days) - €25

Rest of World:
International Standard (5-7 business days) - £19.99
DHL Express (1-3 business days) - £29.99

Note that PALMERA is not responsible for any customs or import charges on orders outside of the EU.

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Duties & Taxes / Import Charges

All orders to European Member States are sent on a DDP service (Delivered Duties Paid)
Orders that total over €150 may incur additional duties which are charged at checkout, the price you pay at checkout is final.

Any orders outside of the EU that are declined by the customer due to customs payments will not be subject to a refund. Orders to the US over $800 USD may be subject to US Customs, these are not covered by PALMERA.

Returns

To request a return, visit

Items purchased on this website are eligible for return or exchange within 14 days of delivery.

All items must be unworn in their original condition, with all original tags and packaging intact to be eligible for return. You have a legal obligation to take reasonable care of the Products while they are in your possession.

We recommend that you return products in their original packaging to ensure the necessary protection when in transit. We also recommend that returned goods be sent via insured, traceable delivery for your protection.

UK Returns

Complimentary when exchanging product(s) for different sizing or faulty on arrival.

All other returns are subject to a £3.99 returns delivery fee.

Please note that returns are currently not free and it will be the full duty of the customer to pay for the return of any item bought with us. Please also be aware that we are not liable for items that are lost or damaged during transit and we strongly recommend that all returns are sent using recorded delivery.