United Kingdom: Free delivery on orders over £150
Standard (2-4 business days) - £4.99
Express (next business day) - £6.99

USA & Canada:
Standard (5-7 business days) - £20
Express (2-3 business days) - £30


Australia & New Zealand:
Standard (5-7 business days) - £20
Express (1-3 business days) - £30

Europe:
Standard Duties Paid (5-15 business days) - £20
Express Duties Paid (2-3 business days) - £30

Note that PALMERA is not responsible for any customs or import charges on orders outside of the EU.

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Duties & Taxes / Import Charges

All orders to European Member States are sent on a DDP service (Delivered Duties Paid)
Orders that total over €150 may incur additional duties which are charged at checkout, the price you pay at checkout is final.

Any orders outside of the EU that are declined by the customer due to customs payments will not be subject to a refund. Orders to the US over $800 USD and to Australia over $1000 AUD may be subject to extra Customs which are not covered by PALMERA.

Returns

To make a return, please follow our returns process here

Items purchased on this website are eligible for return or exchange within 14 days of delivery.

Items sent back to us without a return being approved will not be accepted. 

All items must be unworn in their original condition, with all original tags and packaging intact to be eligible for return. You have a legal obligation to take reasonable care of the Products while they are in your possession.

We recommend that you return products in their original packaging to ensure the necessary protection when in transit. We also recommend that returned goods be sent via insured, traceable delivery for your protection.

Complimentary UK Returns when exchanging product(s) for different sizing.

Please note that returns are currently not free and it will be the full duty of the customer to pay for the return of any item bought with us. Please also be aware that we are not liable for items that are lost or damaged during transit and we strongly recommend that all returns are sent using recorded delivery.

All returns will be refunded to the original form of payment once the returns have been processed. This may take up 10 business days.